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SOPs & Training Resources

General

Welcome to Basalt University
Managing Social Connections

Sales

SOP: Sales Workflow
Lead Management Workflow

App Management

Connecting a New App Integration

1. Overview

Overview and Introduction

CMS Editing

Using the Visual Content Editor
Managing Headers
Product Showcase Management
Blog Content Management SOP
Landing Page Creation SOP
Media Library Best Practices

2. User Management

User Roles Explained
Account Creation and Login
Password Reset and Security

Security Protocols

Managing API Keys & Security

Troubleshooting

Troubleshooting App Sync Failures

AI & Automation

AI Builder & Voice Agent

3. Content Management

Creating Knowledge Base Articles
Managing Media Assets
Publishing and Unpublishing

Technical

OAuth & BYOK Setup Guide
Configuring Payment Gateways

Vendor Ops

Vendor Onboarding SOP

4. Team & Enrollment

Team Onboarding & Access

Integrations

Connecting Third-Party Apps
WordPress Sync Workflow

5. System Administration

System Configuration
Performance & Maintenance

6. API & Developers

API Authentication
API Endpoints Reference
Data Models

Marketing

Newsletter Campaign SOP

Content

FAQ Management SOP

HR

Career Posting SOP

Reporting

Analytics Interpretation Guide

Basalt University

Master Your Workflow.

Comprehensive SOPs, training modules, and best practices for the BasaltCMS ecosystem.

Sales

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Technical

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CMS Editing

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General

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All Modules

General

Welcome to Basalt University

Managing Social Connections

Sales

SOP: Sales Workflow

Lead Management Workflow

App Management

Connecting a New App Integration

1. Overview

Overview and Introduction

CMS Editing

Using the Visual Content Editor

Managing Headers

Product Showcase Management

Blog Content Management SOP

2. User Management

User Roles Explained

Account Creation and Login

Password Reset and Security

Security Protocols

Managing API Keys & Security

Troubleshooting

Troubleshooting App Sync Failures

AI & Automation

AI Builder & Voice Agent

3. Content Management

Creating Knowledge Base Articles

Managing Media Assets

Publishing and Unpublishing

Technical

OAuth & BYOK Setup Guide

Configuring Payment Gateways

Vendor Ops

Vendor Onboarding SOP

4. Team & Enrollment

Team Onboarding & Access

Integrations

Connecting Third-Party Apps

WordPress Sync Workflow

5. System Administration

System Configuration

Performance & Maintenance

6. API & Developers

API Authentication

API Endpoints Reference

Data Models

Marketing

Newsletter Campaign SOP

Content

FAQ Management SOP

HR

Career Posting SOP

Reporting

Analytics Interpretation Guide

Read Module

Landing Page Creation SOP

Media Library Best Practices

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