Performance & Maintenance - Basalt University | Basalt CMS

Features Pricing FAQ Blog Support

University

SOPs & Training Resources

General

Welcome to Basalt University
Managing Social Connections

Sales

SOP: Sales Workflow
Lead Management Workflow

App Management

Connecting a New App Integration

1. Overview

Overview and Introduction

CMS Editing

Using the Visual Content Editor
Managing Headers
Product Showcase Management
Blog Content Management SOP
Landing Page Creation SOP
Media Library Best Practices

2. User Management

User Roles Explained
Account Creation and Login
Password Reset and Security

Security Protocols

Managing API Keys & Security

Troubleshooting

Troubleshooting App Sync Failures

AI & Automation

AI Builder & Voice Agent

3. Content Management

Creating Knowledge Base Articles
Managing Media Assets
Publishing and Unpublishing

Technical

OAuth & BYOK Setup Guide
Configuring Payment Gateways

Vendor Ops

Vendor Onboarding SOP

4. Team & Enrollment

Team Onboarding & Access

Integrations

Connecting Third-Party Apps
WordPress Sync Workflow

5. System Administration

System Configuration
Performance & Maintenance

6. API & Developers

API Authentication
API Endpoints Reference
Data Models

Marketing

Newsletter Campaign SOP

Content

FAQ Management SOP

HR

Career Posting SOP

Reporting

Analytics Interpretation Guide

University/5. System Administration

Performance & Maintenance

Monitoring

Check the Dashboard for realtime stats on database usage and API calls.

Use Activity Log to trace errors or unexpected behaviors.

Backups

The system relies on database-level backups (e.g., MongoDB Atlas / Cosmos DB automated backups).

Manual Export: Regularly export critical lists (Leads, Users) to CSV for offline archiving.

Your 24/7 AI workforce. Sales, Support, and Growth on autopilot.

Product

Features
Pricing
BasaltECHO
Surge

Company

About Us
Careers
Contact
Newsletter

Legal

Privacy Policy
Terms of Service
Cookie Policy

Resources

Documentation
Blog
University

Support

Sales