SOP: Troubleshooting App Sync Failures

Purpose

Diagnose and resolve issues when data fails to sync between CMS and external apps.

Check Activity Log

Go to System > Activity Log.

Filter by the specific App name (e.g., "Shopify").

Look for ERROR or FAILED status entries.

Read the detailed error message (hover over the info icon).

Common Error Codes

401 Unauthorized / 403 Forbidden: Credentials are invalid or expired. Action: Re-connect the app.

429 Too Many Requests: API rate limit hit. Action: Wait 15 minutes and retry. lowering sync frequency in config if possible.