Troubleshooting App Sync Failures
SOP: Troubleshooting App Sync Failures
Purpose
Diagnose and resolve issues when data fails to sync between CMS and external apps.
Diagnosis Steps
ERROR or FAILED status entries.401 Unauthorized / 403 Forbidden: Credentials are invalid or expired. Action: Re-connect the app.429 Too Many Requests: API rate limit hit. Action: Wait 15 minutes and retry. lowering sync frequency in config if possible.
